Rajan Enterprises Pty Ltd has worked with a number of organisations, including:
"As a busy legal practice, we took the decision to engage consultants to assist in implementing a business management system. Within six months of appointing Rajan Enterprises Pty Ltd we received certification to Law 9000:2004 Legal Best Practice. Mr Janz was clearly an expert in his field. His ready availability, enthusiasm and professionalism coupled with a strong commitment to meeting our timelines, meant the project was delivered on-time and on-budget."
Jim Parke, Managing Director
"After perusing our existing business policies and procedures, Raymond Janz converted appropriate text to Rajan’s simple business manual template and set up a project team to manage the change process. Ray met with the team weekly to determine and document suitable policies and procedures, guiding us through the requirements for ISO and Law 9000 certification. After inspecting our Open Practice management system, Ray recommended and implemented additional functionality, updated various aspects of the database and provided training to our staff so that we now understand the functionality better.
Ray’s knowledge of law firms, IT and practice management systems assisted us to integrate Open Practice with Microsoft Exchange, Lawdocs precedents and Worldox document management system. He helped us to design a comprehensive workflow system of tasks and action lists to manage our matters and converted templates and forms into coded precedents ready to be merged with the database to simplify the preparation of documents.
Ray managed our expectations by meeting regularly with our management team. Because of this investment, our staff now have performance assessment reviews annually and have clearly documented procedures to guide them; our firm is compliant with the changes to the Legal Profession Act 2004 and was successfully audited to become a Quality Endorsed Legal Practice. Ray demonstrated patience and an understanding of the business needs of a law firm and we would recommend him and his company to any firm wishing to improve its business systems."
Paul Bard, Principal
"As far as consultants go, Rajan Enterprises Pty Ltd are definitely an industry leader. We contacted Mr Raymond Janz in late 2008 regarding the implementation of a quality management system to be accredited to the ISO 9001 standard. From day one, Ray provided a structured approach enabling appropriate consultation with affected employees and processes designed to aid in implementation. Raja Enterprises more than met our expectations, the result of which enabled our company to be accredited prior to our initial stated deadline. With our corporate head office based in Melbourne, Ray frequently attended our office to provide onsite assistance but more importantly was able to be contacted as required during implementation through defined communication routes. We would like to thank Ray and all his staff for their wonderful support and guidance and would recommend their services to all seeking a quality accredited management system.?
Steven Jell, Collections Manager
"Ray Janz consulted to our practice shortly after we converted our Locus accounting system to Midware's Open Practice program. Ray's knowledge of OP is outstanding but we were particularly impressed with his ability to both assist staff who were under stress as well as to think logically through quite complex issues with a minimum of fuss. Ray's involvement helped convert what could have been an extremely painful experience for us into one which was comfortably managed despite its complexities."
Paul Matthews, Managing Director
Having decided that we wanted to achieve certification, we were concerned that none of our staff were aware of the standard or how to document and implement our procedures in a consistent manner. Your assistance in introducing ISO 9001 to our staff and encouraging them to participate in the process was extremely helpful.
We were amazed when our staff began discussing non-conformances and demanding the forms that were introduced to control them. Our Quality Project Team found your weekly guidance invaluable in understanding and applying the standard and your training sessions were appreciated by all staff. The documentation you prepared demonstrated an incredible understanding of the processes in a very short time and the forms you designed have assisted us a great deal.
Although certification is only the beginning, we feel that the tools you have left with us to manage our internal audits and other requirements will help LitSupport to comply with the standard on an ongoing basis."
Brad Gabriel, Director